Ai3X App – Terms and Conditions

General Terms and Conditions (GTC) of Ai3X GmbH for the use of the "Ai3X" App

 

Last updated: 17 December 2025

 

§ 1 Scope

 

1. These General Terms and Conditions (GTC) apply to the use of the "Ai3X" App (hereinafter referred to as "App"), which is distributed via the Apple App Store, between Ai3X GmbH, Kleine Brückenstraße 3, 60594 Frankfurt am Main, email: support@ai3xapp.com, telephone: +4915123800065, represented by the managing director Philipp Haßdenteufel (hereinafter referred to as the "Provider") and the customer (hereinafter referred to as the "Customer" or "User").

2. All references to people apply equally to both genders. For reasons of better readability, the simultaneous use of masculine and feminine language forms has been dispensed with.

3. Users can only be consumers within the meaning of UK consumer law. A "consumer" is an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession (see, in particular, section 2(3) of the Consumer Rights Act 2015).

4. These Terms and Conditions apply to all Users of the App in the United Kingdom (UK).

5. By downloading, installing and using the App, the User accepts these Terms and Conditions.

6. Any deviating, conflicting or supplementary terms and conditions of the User shall not become part of the contract unless their validity is expressly agreed to.

 

§ 2 Description of services

 

1. The "Ai3X" App is an educational App for pilots of Airbus A320 family aircraft. It offers a mobile, offline-capable learning experience for iOS devices (iPhone) that combines evidence-based learning methods with a locally integrated, AI-powered chatbot.

2. The aim of the App is to provide effective, interactive, and location-independent training support for Airbus A320 family aircraft and to improve the quality and accessibility of aviation training.

3. The specific range of functions and services is based on the respective service description in the Apple App Store and the functions presented within the App in the current version.

4. The Provider reserves the right, acting reasonably, to change, expand or restrict the content and functions of the App at any time in order to take technical progress into account, to improve performance or security, or to comply with legal requirements, and will inform the User in advance where reasonably possible if a change materially and adversely affects the User’s use of the App.

5. The App is available as a free trial version and as a paid subscription version with extended functions.

6. Use of the App requires a compatible device and an internet connection for certain functions. The Provider is not responsible for any inability to access or retrieve digital content where the relevant obstacles lie within the User's area of responsibility (in particular, internet access and the User’s device settings).

7. An active internet connection is required to download the App and all components necessary for its operation (including the locally used AI model), for authentication, for performing updates, and, if necessary, for synchronizing data. However, the basic training functions of the App are also available offline, provided that the App and the necessary data have been successfully downloaded and installed beforehand.

 

§ 3 Conclusion of contract

 

1. The presentation of the App and its service content does not constitute a legally binding offer, but an invitation to place an order and thus an offer by the User.

2. The contract for the use of the App is concluded when the User downloads and installs the App from the Apple App Store and the App is made available for download.

3. To use the paid version, it is also necessary to conclude a subscription contract. The subscription contract is concluded when the User submits the order via the in-App purchase function and Apple confirms the purchase (e.g., by displaying a purchase confirmation and/or issuing a receipt) and the subscription is activated.

4. Before installing the App, the User must agree to these Terms and Conditions and the applicable Apple App Store / Apple Media Services terms. By agreeing, the User accepts the provisions of these Terms and Conditions.

5. Users are responsible for ensuring that the information they provide is accurate and that any changes are communicated to the Provider if they are necessary for the Provider to fulfil the contract. In particular, Users must ensure that the contact details provided are accurate and that any obstacles to receipt for which Users are responsible are considered accordingly (e.g., by checking the spam folder of the email software used).

6. Users are requested to carefully read and observe the instructions provided during the in-App purchase process and, if necessary, to use the support functions available on their software and hardware (e.g., magnification or read-aloud functions). Until the order is submitted/confirmed, Users can change and view their product selection and entries at any time and cancel the purchase process.

7. The contract language is English; contracts can be concluded in this language.

 

§ 4 Registration and customer account

 

1. Registration is required to use the App. The User is obliged to provide truthful and complete information during registration.

2. The User has the option of using the App during a free trial period. The duration of the trial period will be communicated to the User upon registration. During the trial period, the User can use the basic and, if applicable, premium functions of the App free of charge.

3. After the trial period expires, free use automatically converts to a paid subscription, unless the User cancels the free trial period within the trial period via the cancellation option in the App Store (please note that deleting the App does not cancel a subscription).

4. Within the customer account, Users are provided with information about their orders and their customer data stored by the Provider. The information stored in the customer account is not public and can only be viewed by the User.

5. The User is obliged to keep the access data for their customer account secret and to protect it from access from third parties. The Provider is not liable for damages resulting from the misuse of access data, unless the Provider is responsible for this.

6. The customer account is primarily used to manage the App, assign subscriptions, and store individual training data (e.g., learning progress, personal settings). No content is published or shared with other Users via the customer account. Any content stored in the course of using the App (e.g., learning progress, personal settings) is assigned exclusively to the respective User and is intended for their use only. The training data generated when using the App is always stored on the User's device.

7. Certain data and content (in particular training data such as learning progress and personal settings) are stored locally on the User's device. By default, synchronization via services provided by Apple (e.g., iCloud/CloudKit) is also enabled for the App, so that this data can be stored in an iCloud/CloudKit area assigned to the User's Apple account in addition to local storage and synchronized between multiple devices belonging to the User, so that the same training data is available on multiple devices. The User can deactivate iCloud/CloudKit synchronization for the App at any time in the iOS/Apple ID settings (e.g., under "Settings" → [Name] → "iCloud"); in which case no further synchronization will take place and the data stored in iCloud will no longer be available on that device, but may still be available on other devices for which iCloud is enabled for the App. In this context, Apple's terms of use and privacy policy apply in addition.

8. If the User uses the "Delete account and data" function within the App (under "Settings"), the customer account maintained by the Provider and the User's training data stored in connection with the use of the App, insofar as they are stored with the Provider or in the iCloud/CloudKit area used for the App, will be deleted, provided that there are no legal retention obligations to the contrary. To completely remove all data stored locally on the end device, it is the User's responsibility to delete the App from their end device. If data has also been synchronized or backed up via Apple services (e.g., iCloud/CloudKit or iCloud backups), the User can also make the appropriate settings in their Apple account (e.g., under "Settings" → [Name] → "iCloud" → "Manage Storage" → "Ai3X") and delete the data stored there.

 

§ 5 Use of the App

 

1. The App may only be used for private educational and informational purposes. Commercial use is only permitted with the Provider’s prior written consent. The Provider reserves the right to prohibit commercial use or to impose additional conditions and fees for such use.

2. All content provided is made available for general information and learning purposes. While the Provider aims to keep the content accurate and up to date, it does not constitute official documentation and does not replace the documents and instructions of the original equipment manufacturer (OEM) or an aviation company. The current documents of the OEM and/or the approved documents of an airline, in particular the Operations Manual Part B (OM-B), remain the binding basis for training and operation. In the event of discrepancies, these official documents take precedence over the content of the App.

3. The contents of the App may not be used as a basis for decisions in operational flight operations. It is prohibited to use the App or its contents in place of the official documents and instructions of the OEM or an airline. Only the current documents of the OEM and/or the approved documents of an airline are authoritative for operational decisions in flight operations.

4. The User is obliged to use the App in accordance with applicable laws and these Terms and Conditions. This includes, in particular, compliance with intellectual property rights, personal rights, data protection laws, and other relevant legal provisions. The User must not take any actions that jeopardise or impair the security and integrity of the App.

5. The User is responsible for backing up their own data (where possible). The Provider is not liable for the loss of data unless the loss is caused by a breach of duty by the Provider and the Provider is responsible for that breach. Nothing in these Terms and Conditions limits or excludes the User’s statutory rights. The User should regularly make backup copies of their data and take appropriate measures to prevent data loss.

 

§ 6 Copyright protection / Intellectual property

 

1. The content of the App has been created or revised largely using artificial intelligence (AI). For this reason, the Provider does not claim comprehensive copyright protection for all content of the App in every individual case. The User acknowledges that the content may be provided without comprehensive assurance or guarantee regarding the existence or scope of copyright protection in each individual item of content.

2. Despite the above restrictions, intellectual property rights remain in force. In particular, all content of the App is protected by copyright to the extent that it constitutes an original work and/or is otherwise protected under applicable UK law (including the Copyright, Designs and Patents Act 1988). The User undertakes to respect these rights and not to take any action that infringes copyright or other intellectual property rights.

3. The User is granted a non-exclusive, non-transferable right to use the purchased content for contractual purposes. Any use or exploitation of the content beyond this is not permitted. In particular, content may not be reproduced, distributed, communicated to the public, or otherwise made available to third parties (including via the Internet or intranets) unless the Provider has given its express written consent or such use is permitted by law.

4. The User is not entitled to modify, adapt, translate, decompile, reverse engineer, or otherwise alter the content in terms of content, technology, or editing, unless this is absolutely necessary for contractual use, expressly permitted by the relevant rights holder, or permitted by applicable law.

5. The Provider reserves the right to use the content for commercial text and data mining. Text and data mining is the automated analysis of digital or digitised works to obtain information such as patterns, trends, and correlations. The content may not be used for the development, training, programming, improvement, or enrichment of AI systems that can generate content, unless the Provider has expressly consented or such use is permitted by applicable law. The User undertakes to take all reasonable and necessary measures to prevent the purchased content from being used for such purposes in breach of these Terms and Conditions.

6. If the content is subject to a special licence, the User will be informed accordingly. In this case, the provisions of the licence take precedence over these Terms and Conditions.

7. In the event of a justified suspicion of misuse or a significant violation of these protective provisions, the Provider is entitled to take appropriate investigatory and protective measures until the suspicion has been clarified. In the event of serious breaches or breaches that continue despite a warning, the Provider is entitled to terminate the contractual relationship with immediate effect for cause (material breach). The User is liable for losses suffered by the Provider as a result of a breach of duty for which the User is responsible, to the extent permitted by law.

 

§ 7 Term and termination

 

1. The free trial version of the App can be used for the term stated in the App Store. The free trial version can be terminated in accordance with the Apple App Store terms. If the free trial period is not terminated in time, it will automatically convert to a paid subscription.

2. Paid features of the App, including subscriptions, are offered exclusively as in-App purchases through the Apple App Store. The contract is concluded when the User selects the desired subscription within the App and confirms the in-App purchase via their Apple account (Apple ID) and Apple confirms the purchase and activates the subscription.

3. The terms and conditions, notice periods, and cancellation procedures specified in the Apple App Store apply to the use of a paid subscription.

4. In the case of an automatically renewing subscription (auto-renewal subscription), it is automatically renewed at the end of the agreed subscription period, unless the User deactivates the automatic renewal in the settings of their Apple account in good time before the end of the current subscription period.

5. Any refunds of amounts already paid after cancellation are subject to the App Store’s terms and conditions. Statutory consumer rights (including any rights relating to digital content and services) remain unaffected.

6. The right to terminate for cause with immediate effect remains unaffected. Cause shall be deemed to exist in particular if the User commits a material breach of these Terms and Conditions or violates applicable law.

7. The management and termination of subscriptions, in particular the deactivation of automatic renewal and the termination of a free trial period, shall be carried out exclusively via the settings of the User’s Apple account. Termination vis-à-vis the Provider is not sufficient to terminate a subscription concluded via the Apple App Store; statutory termination and cancellation rights remain unaffected.

8. In the event of termination by the User or the Provider, all User data and content stored by the Provider will be deleted within a reasonable period after the termination takes effect, provided that there are no legal retention obligations to the contrary. Content that is stored exclusively locally on the User's device or is part of iCloud/device backups will not be automatically deleted upon termination of the contract. The User is responsible for manually deleting the locally stored data and iCloud data stored in their Apple account for the App and uninstalling the App if they wish to completely remove this data. The provisions in § 4 (7) and (8) regarding the deletion of locally stored data and data stored via Apple services (e.g., iCloud/CloudKit) remain unaffected.

9. The Provider reserves the right to discontinue or change the provision of the App as a whole or individual functions at any time. In this case, the User will be informed in good time. Where such changes materially and adversely affect the User’s use of paid features, the Provider will act reasonably and, where required by applicable law, provide an appropriate remedy (for example, a pro-rata refund or alternative), noting that refunds and billing are generally handled via Apple under the App Store terms.

10. (10)Upon termination of the subscription (e.g., due to expiry of the subscription period after cancellation or due to termination for cause), the User's right to use the App and its contents shall end. The User is obliged to discontinue use; it is their responsibility to delete the App from their devices.

11. (11)The contractual terms and conditions of Apple (in particular the terms of the Apple App Store / Apple Media Services) shall apply in addition.

 

§ 8 Costs and payment terms

 

1. Use of the trial version of the App is free of charge. Charges may apply for the use of certain premium features or content. The applicable prices and any other costs will be displayed to the User before the User purchases or uses any paid services.

2. The prices displayed in the Apple App Store apply to the paid subscription version. Payment is made using the payment methods made available by Apple. Unless otherwise stated by Apple, subscriptions are billed in advance at the beginning of each subscription period.

3. Payments are processed exclusively via the User’s Apple account.

4. The Provider does not receive the User’s full payment details, but only the information necessary to assign and manage the subscription (e.g., purchase/receipt information).

 

§ 9 Apple Promo Codes and Subscription Offer Codes

 

1. The Provider may issue promotional vouchers in the form of promo codes and subscription offer codes, which are managed via the Apple App Store and grant the User a discount on certain paid services of the App (subject to Apple’s applicable terms and availability).

2. These codes are redeemed by entering the promo code or subscription offer code in the field provided within the App Store / iOS dialogs. The discount granted is applied immediately to the amount payable.

3. If there is still an amount to be paid after redeeming a code, this can be settled using the payment options offered via the Apple App Store. If a code exceeds the value of the purchase, it will only be applied up to the value of the purchase and any remaining balance will not be paid out to the User.

4. Unless otherwise stated, codes are non-transferable, cannot be combined with other codes, and can only be redeemed once per User and per order. Cash payment or subsequent crediting is excluded.

5. Codes may be subject to certain conditions, such as validity for certain product groups or a limited period of validity. These conditions will be communicated to the User when the code is issued.

6. The Provider reserves the right, acting reasonably, to block codes with immediate effect in the event of misuse or if there is another important reason to do so. Misuse is deemed to have occurred in particular if the code has been unlawfully acquired, reproduced, or distributed.

7. If the User exercises any applicable statutory right to cancel/withdraw from the relevant purchase (in whole or in part), the code shall expire unless otherwise agreed. In this case, there shall be no renewed entitlement to a discount.

 

§ 10 Liability

 

1. Nothing in these Terms and Conditions excludes or limits the Provider’s liability where it would be unlawful to do so. In particular, the Provider does not exclude or limit liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Subject to this, the Provider is liable for loss or damage suffered by the User that is a foreseeable result of the Provider’s breach of these Terms and Conditions or negligence. Where the Provider breaches an essential contractual obligation, liability for any slightly negligent breach of such obligation is limited to the foreseeable loss typical for this type of contract. Any further liability for damages is excluded to the extent permitted by law. The liability under the preceding paragraph (1) also applies to breaches of duty by the Provider's vicarious agents.

2. Essential contractual obligations are those whose fulfilment is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely.

3. In the event of data loss, the Provider shall only be liable for damage that would also have occurred if the User had backed up data properly and regularly in a manner appropriate to the risk, to the extent permitted by law.

4. Liability for the constant availability of the App or for technical malfunctions and failures is excluded to the extent permitted by law, unless these are due to negligence, intent or wilful misconduct on the part of the Provider and the Provider is responsible for this. The Provider will endeavour to keep the App available without interruption as far as reasonably possible, but technical malfunctions (such as power failures, hardware and software errors, technical problems in the data lines) or maintenance work may cause temporary restrictions or interruptions.

5. The Provider is not liable for damage caused by improper use of the App. This includes, in particular, damage caused by failure to observe the instructions contained in these Terms and Conditions or in the instructions for using the App. The User is obliged to use the App in accordance with the Provider's instructions and to ensure that the use of the App is compatible with the technical requirements and prerequisites.

6. Where applicable, the Provider accepts no liability for content posted on the App by third parties. The Provider does not continuously review this content and is not responsible for its accuracy, completeness, or legality. Users are advised that the use of such content is at their own risk and that the Provider accepts no responsibility for any damage or loss that may arise from the use of this content.

7. The Provider is not liable for the User's internet connection. The User is responsible for providing a suitable internet connection and ensuring that their devices meet the technical requirements for using the App. Any costs incurred through the use of the internet connection shall be borne by the User.

8. Unless expressly agreed otherwise, the User’s claims for statutory remedies and damages shall become time-barred within the applicable statutory limitation period.

 

§ 11 Data protection

 

1. The Provider collects, processes, and uses the User's personal data only in accordance with applicable data protection law (in particular the UK GDPR and the Data Protection Act 2018) and in accordance with its privacy policy.

2. The User has the right at any time to request access to the data stored about them and, where applicable, to request rectification, deletion, or restriction of processing and/or to object to processing, as well as to exercise any other rights available under applicable law.

3. The Provider's privacy policy can be found here: https://www.ai3xapp.com/app-privacypolicy-uk

 

§ 12 Statutory right to cancel for consumers

 

1. Consumers have a statutory right to cancel in accordance with applicable UK law (in particular the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). Where the contract concerns digital content and/or digital services, the right to cancel may be lost once supply has begun with the User’s prior express consent and acknowledgement.

2. In this regard, the Provider refers to the information and cancellation/refund process provided by Apple for the App Store and in-App purchases, which applies to purchases and subscriptions made via the Apple App Store.

 

§ 13 AI-supported content

 

1. The App makes extensive use of AI-supported content, including, but not limited to, local models and retrieval-augmented generation (RAG). The Provider aims to ensure that the use of AI is transparent and comprehensible. The User is expressly advised that content in the App may be generated, adapted or revised in part or in full by artificial intelligence.

2. The Provider does not guarantee the accuracy, completeness, or timeliness of AI-generated content. Users are advised that AI-supported systems have inherent limitations and risks, including, but not limited to, potential errors and so-called "hallucinations" (incorrect or misleading information generated by the AI system).

3. Users are encouraged to critically evaluate AI-generated content and not to use it as the sole basis for decisions, especially for operational decisions in flight operations or other safety-related areas. For binding information and decisions, the official documents and instructions of the original equipment manufacturer (OEM) and/or an airline are always authoritative.

4. The Provider undertakes to inform the User regularly and appropriately about the use and functioning of the AI-supported systems in the App. This also includes information on possible sources of error and the limitations of AI technology.

5. The Provider reserves the right to change, expand, or restrict the use of AI-supported content and its presentation in the App at any time in order to meet the requirements of future regulations and technical developments. The User will be informed of any significant changes in advance where reasonably possible, in particular where changes materially and adversely affect the User’s use of the App.

6. The Provider is not liable for losses resulting from the use of or reliance on AI-generated content, unless and to the extent that such loss is caused by the Provider’s breach of these Terms and Conditions or negligence and the Provider is responsible for that breach. This limitation is subject to § 10 and does not affect liability which cannot be excluded or limited under applicable law. Users are requested to always exercise caution when using the App and to consult official sources in case of uncertainty.

 

§ 14 No connection to the Airbus brand

 

1. The Ai3X App is developed and operated independently by Ai3X GmbH. There is no legal, economic, or organisational connection between Ai3X GmbH and Airbus SE or its affiliated companies. There are no contractual relationships between Ai3X GmbH and Airbus SE or its affiliated companies; in particular, there are no licensing, sponsorship, cooperation, endorsement, or other collaborative relationships.

2. In particular, the App is not authorised, supported, certified, endorsed, or recommended by Airbus SE or its affiliated companies. The official Airbus website is available at https://www.airbus.com.

3. "Airbus," "A320," "A320ceo," "A320neo," "A321," "A321ceo," and "A321neo" are trade marks or registered trade marks of Airbus SE or its affiliates. These names are used solely as descriptive information to identify the aircraft models in question. They are not used as trade marks. In particular, no impression is given that there is a licensing, sponsorship, cooperation, endorsement, or other collaborative relationship between Ai3X GmbH and Airbus SE or its affiliated companies. Airbus logos or figurative marks are not used in the App or in related marketing.

 

§ 15 Changes to the Terms and Conditions

 

1. The Provider reserves the right to amend these Terms and Conditions from time to time where there is a valid reason to do so, in particular to reflect changes in applicable law or regulation, to implement technical or security developments, to improve the App, or to adapt to economic or operational changes. Changes to the Terms and Conditions will be communicated to the User in good time, at least four weeks before they come into effect, by email or within the App. The notification will contain the amended provisions, the effective date, and information on the User’s options and deadline for objection/rejection.

2. The User has the right to object to (reject) the changes to the Terms and Conditions within four weeks of notification. If the User does not object within this period and continues to use the App after the effective date, the changes shall be deemed to have been accepted by the User. The Provider shall expressly inform the User in the change notification of the significance of this period, the right to object/reject, and the consequences of failing to object/reject, including the User’s option to stop using the App and (where applicable) cancel the subscription via Apple before the changes take effect.

3. If the User objects to the changes to the Terms and Conditions within the deadline, the Provider has the right to terminate the contract with the User. The previous Terms and Conditions shall continue to apply until the contractual relationship is terminated. Where the User has an App Store subscription, cancellation and billing are handled via Apple under the App Store terms; statutory consumer rights remain unaffected.

 

§ 16 Final provisions

 

1. These Terms and Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). This choice of law does not deprive consumers habitually resident in the United Kingdom of the protection afforded to them by mandatory consumer protection provisions of the law of the part of the United Kingdom in which they are habitually resident.

2. Should individual provisions of these Terms and Conditions be or become invalid, unlawful or unenforceable, the validity and enforceability of the remaining provisions shall remain unaffected.

3. If the User is domiciled in the United Kingdom and is a consumer, the User may bring legal proceedings in the courts of the part of the United Kingdom in which the User is domiciled. Proceedings against the User may be brought only in the courts of the part of the United Kingdom in which the User is domiciled.